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Title: Just send the boys round

Author: Alan Lenton

Date: 28 August 2006 07:58:56 +01:00 or Mon, 28 August 2006 07:58:56 +01:00

Summary: Another fine IT screw up by the government...

Body: The UK government screws up yet another computerisation project! This one's a classic, though. They decided to make the debt recovery arm of the government 'more efficient'. The Debt Management Unit is part of the Department for Work and Pensions. The software part of the department's centralisation program was budgeted at Â£1 million but by last November Â£21 million had been spent.

And the debt recovery part? Well according to the users the software isn't fit for its purpose, and the figures definitely bear that out. The unit has a backlog of half a million cases and missed its target of Â£200 million by Â£26 million. Not what you'd call a good track record!

http://Mail.computing.co.uk/cgi-bin1/DM/y/etYR0BsjfA0S5e0DLdi0Ec

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